Doors, Windows and Shutter Warranty

One Year Limited Warranty to:

Doors, Windows, Shutters

 

Deas Millwork/Deas Construction, hereafter known as “the manufacturer,” warranties doors, windows and shutters to be of sound material and workmanship and to be free of defects for ordinary recommended use for the period of one (1) year from the date of shipment.  In addition, any products that are pre-finished are warranted for one (1) year.  See our finishing and care instructions below for details on finish maintenance.  The manufacturer’s warranty applies to any supplied products.

If a defect is discovered or occurs, written notice must be provided to the manufacturer.  Buyer shall not return any goods to the manufacturer until the manufacturer has been provided a reasonable opportunity to inspect the goods at buyer’s location to determine whether a defect exists.  The manufacturer will not be liable for any products repaired, returned, or replaced without prior written consent.  If warranted products contain defects covered under this limited warranty, the manufacturer shall be limited to, at the manufacturer’s option, repairing or replacing the product and/or refunding the purchase price of the product to the buyer.  All products will be replaced in the same stage of fitting and/or finishing as they were originally supplied.  The manufacturer will not pay any cost to remove defective products or to install new products if not installed by the manufacturer, nor are we responsible for any finishing costs if not finished by the manufacturer, or inconsequential damages.  Final warranty inspection will be made at the manufacturer’s factory upon receipt of defective product.  If claim is found to be invalid, neither credit nor refund will be issued for the replacement of the product.  Insulated, tempered glass panels are warranted for one (1) year of any unclear obstruction due to fog, dust, or moisture.

This limited warranty does NOT apply to any of the following: 

  • 6’8” doors that have warp which does NOT exceed ¼” in the plane.
  • 8’0” or taller doors that have warp which does NOT exceed 3/8” in the plane.
  • Wood products which have not been properly stained/sealed on all six sides (front, back, both sides top & bottom) within 14 days of delivery.
  • Damage caused by failure to comply with the Finishing and Care Instructions (see below.)
  • Damage due to improper or incorrect installation not performed or contracted by the manufacturer.
  • Damage caused by others or by any cause beyond the control of the manufacturer, including but not limited to damage caused by misuse, abuse, accident, or by fire, insects, flood, earthquake, storm, tornado or other Acts of Nature.
  • Misuse shall include, but not be limited to, using a wood product on a part of the building without providing adequate overhang. Adequate overhang depends on the typical weather conditions of the site where the building is located, but is enough to prevent water from splashing and blowing against product.  Discoloration or rusting of decorative metal accents (clavos, grills, strap hinges, etc.)
  • Damage due to trimming the wood product more than ½” from the top or ½” from the bottom of the slab and ½” total from one side or both together.
  • Panel movement, the panels in your door are designed to “float”, and will expand or contract in response to the environmental conditions.
  • Expansion or contraction due to varying environmental conditions, such as temperature and humidity.
  • The appearance of any field finished wood product.
  • In addition, the following natural properties and characteristics add to the beauty of the real wood products and are not considered defects:
  • On all knotty wood products, the location, quantity, and size of knots is unpredictable. Knots which show light through will be filled.  Knots which do not show light through are not filled and should be expected and are not considered defects.
  • No wood product has too many or too few knots.
  • No wood product has knots that are too large or too small.
  • Edge knots are considered acceptable on “knotty wood products.”
  • Only wood specified “clear” will have no knots.
  • Knots may be filled flush and color matched.
  • Wood products may be constructed of heartwood or sapwood unless otherwise specified.
  • In all species, natural variations in the color, texture, and density of the wood are common and always acceptable.
  • Any variation in stain color or consistency caused by variations in the wood can and should be expected and are not considered a defect.
  • Any variation in distressing is up to the artist’s discretion and will vary from application to application and any inconsistency is not considered a defect.
  • Any variation in antiquing is up to the artist’s discretion and will vary from application to application and should be expected and is not considered a defect.
  • On wire-brushed wood products, an inconsistent face plane where stiles or mullions meet rails is acceptable up to a depth of 1/16” and an apparent open connection between stiles and rails is acceptable to a width of 1/32”.
  • On all wood products, surface checks of up to 1/16” in width are acceptable and do not compromise the structural integrity of the door.
  • Any leaking from speakeasy openings.
  • Natural variation in wood color, or texture and natural surface checking of the wood.
  • Panel movement or shrinkage. Temperature, humidity and direct sunlight may cause the wood panels in your door to shrink slightly, leaving an unstained line along the edge of the panel or between the tongue and groove.  This movement is normal, and the door construction is designed to allow this movement, but limits it to a minimum.
  • Wood products with a painted finish will reveal “seams” at the joints as natural movement occurs.

For the purpose of this warranty, warp is defined as any distortion in the wood product itself and does not refer to the relationship to the frame or the jamb in which it is hung.  The term “warp” includes bow, cup and twist.  In measuring the amount of warp in a door, the following method shall be used:  bow, cup and twist shall be measured by placing a seven foot (7’) straightedge on the suspected concave face of the door at any angle with the door in it installed position.  The measurement of warp shall be made at the point of maximum distance between the bottom of the straight edge and the face of the door.  If the claimed defect is warp, the manufacturer may defer repairing or replacing the product for a period of up to twelve (12) months from the date of the claim or date of installation, in order to permit conditioning and equalizing humidity and temperature conditions.  The deferral period will not be counted against the one year warranty period. 

WOOD PERFORMANCE & REACTION 

Under normal conditions, all wood products contain some moisture, and wood readily exchanges moisture with the environment.  This is true of all wood products, whether they are raw or finished.  Although a finish will slow this process, wood can and will react to changes in humidity and environment.

Wood does not change size or shape unless moisture content changes due to humidity conditions of the environment.  When humidity conditions are high, wood absorbs moisture and swells (or expands.)  In low humidity conditions, wood releases moisture and shrinks (or contracts.)

Wood products perform successfully when correctly used in a proper environment.  The manufacturer selects and uses only A-grade properly kiln dried woods with a 5% – 9% moisture content to insure stability in climate controlled homes.   Relative humidity inside the home should be maintained within a range of 40% – 50%.  Homes without proper temperature and climate control will likely experience problems with dimensional change of the wood.  Care should especially be taken during site storage and installation.

FACTORY UNFINISHED 

If you order your wood product unfinished from the manufacturer, the center panels will be individually machine-sanded, and after assembly, the entire wood product will be machine-sanded to flush the joints and create a smooth uniform surface.  Additional hand-sanding is required at the job-site before finishing to remove any handling marks, oil residue from finger prints, surface blemishes, and other minor imperfections.  The manufacturer is not responsible for the appearance of any wood product not finished at our factory.  We believe that the overall quality of the finish is primarily and directly related to the prep-sanding process, and we recommend that onsite finishers follow the same process that we use below in our factory pre-finished products.

If a wood product needs to be trimmed for fitting purposes, all exposed edges must be sealed and refinished immediately.  If wood products are ordered unfinished from the factory, wood products should be completely finished on all six sides within 72 hours of delivery.  Finishing/sealing the wood products will minimize and slow the adsorption of moisture but it will not eliminate it, so proper humidity levels are important throughout storage, installation and use.

FACTORY PRE-FINISHED 

We believe that the final quality of the finish is directly related to and perhaps most importantly affected by the quality of the sanding prior to the first coating application.  A bad finish can almost always be traced back to a combination of poor or non-existent hand sanding, poor finishing materials, and/or a poor work environment.  After machine sanding, our wood products are hand-sanded to 180-220 grit using plate sanders, not random orbital sanders (to avoid swirl marks).  Sticking and panel profile details are then finger sanded, with particular attention given to the exposed end grain on the tops and bottoms of the panels.  Minor dings and dents are repaired with a modest amount of water, a hot iron, and light sanding.  We use a hand rubbed (on & off) stain, allowed to penetrate the wood and then hand wiped off and air dried.  After drying, glazes are then brushed and or wiped on and wiped off using the artist’s discretion for highlighting and shadow.  The entire wood product is sealed with 2 coats of an exterior sealer, and then fine-sanded by hand (320 grit) again to develop an ultra-smooth surface for the topcoat.  Finally, 5 coats of ultra-durable topcoat is applied over the entire wood product (all six sides: front, back, both sides, top and bottom) that makes for a beautiful finish that not only protects against UV rays, peeling and blistering, but also more impervious to both moisture and weathering.

FINISH MAINTENANCE 

All finished wood requires maintenance to keep the finish looking as new as possible.  For interior wood products, dust regularly and periodically wipe with a damp (ONLY use water), not wet, cloth to remove dirt and other particles and smudges.  Furniture and other wood polish are NOT recommended as it will cause build up on the finish.  For exterior wood products, the speed at which the finish will deteriorate is in direct response to the exposure to direct sunlight, rain and snow.  The manufacturer recommends that all of its exterior wood product be inspected and wiped down every six months.  Weathering, overhand and exposure can vary widely, maintenance should be determined on a per case basis.  To refinish, we recommend calling the manufacturer to have the wood products inspected and re-finished by one of our trained professional finishers.